Returns & Exchanges
At KeraFiber, we want you to be completely satisfied with your hair transformation results. If you are not entirely happy with your purchase, we offer a 30-day return policy for a full refund or exchange.
Initiate Your Request
Contact our support team at [email protected] within 30 days of receiving your order to obtain a Return Merchandise Authorization (RMA) number.
Package Your Item
Securely pack the product in its original packaging, ensuring the cap is tightly sealed to prevent leakage during transit.
Ship to KeraFiber
Affix the provided shipping label or address the package to our returns center, including your RMA number clearly on the outside of the box.
Receive Refund
Once our quality control team inspects the returned item, we will process your refund to the original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing